[Sticky] How do I contact ConferZoom Support directly?

I suspect that my Canvas Confer Zoom account and my regular Zoom account are not properly connected. When I schedule Confer Zoom meetings through Canvas, they do not show up in my regular Zoom account. And if I record them, the recording is not hosted in my regular Zoom account. My original Zoom account was opened with my old email address ianievas@deltacollege.edu Could that be the problem? and who should I contact to have this issue fixed?

Thank you so much!

Isabel 

Okay. You are all set, Isabel.

Your Canvas account now has 

And it is confirmed:

You can't change the account in ConferZoom, so the above solution is the only one at this point. 

Your old Zimbra email and the new firstname.lastname are really the same email account (the second is an alias that points to the first), so your email notifications from Canvas will go to the same mailbox.

This should fix your issue going forward. fingers crossed.

Thank you so much, Vivie!
Yes, that took care of the problem ?

Thanks again!

isabel