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General trouble shooting advice for students who cannot log into Canvas


Isabel Anievas-Gamallo
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I have a student who is new to Delta who has not been able to log into Canvas yet. She claims she has submitted several help tickets and she has not heard back. She also says she has tried calling the help phone number and she can never get a hold of an agent. 

Any idea of what kind of general trouble shooting advise I could give her other than keep on calling Canvas Help Desk? She needs to log in before Census day.

Thanks,

Isabel 

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Aaron Garner
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First of all, I doubt that she can't get a hold of Canvas tech support.  Depending on the time you call, it can take awhile, but they always answer.  You can have them call back and they have always returned my call.  Also, I accidentally hit #1 for student help and they answered for me.

Hopefully she knows about this page: Canvas Help

She is probably missing a key step somewhere.  I've had similar issues with students and I offer to do a quick Zoom session so I can walk them through the process.

Aaron

Edit:  I just called the Canvas student help and got someone within 5 minutes.

 

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Isabel Anievas-Gamallo
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@aaron-garner

Thank you Aaron! Yes, I have sent her all the info and phone numbers, including the nice videos Adriana Brogger made. I will tell her to try harder 🙂

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Aaron Garner
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Posted by: @isabel-anievas

@aaron-garner

Thank you Aaron! Yes, I have sent her all the info and phone numbers, including the nice videos Adriana Brogger made. I will tell her to try harder Smile

I'd love to see the videos Adriana made if they are public.

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Isabel Anievas-Gamallo
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@aaron-garner

Yes, she has shared several videos via Camus email. They are great.

This is the one with basic info about Delta Online tools for new Delta College students 

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Aaron Garner
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Thanks Isabel.  I'll make sure to reference this really nice video for future students.

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