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Understanding Analytics behavior


Vivie Sinou
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So I have some students who in Canvas (New Analytics) that show they have not participated or have any page views, but when I look at the grades, it shows they have completed some assignments. What is up with that?

Why does it show in grades but not in New Analytics?

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Vivie Sinou
Posts: 339
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(@vivie-sinou)
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Looks like nobody on the team has an answer for this. Try contacting Canvas support.

Go to help on the left menu of Canvas >> Faculty Help Portal >> Contact support.

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Aaron Garner
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Sorry for the late response.  I'm doing some research on this, but I did discover that New Analytics refreshes every 24 hours.  I wonder if when you viewed the data that it had not refreshed yet?  In other words, the data does not update immediately in New Analytics.

Another option:  You could call Canvas Support and ask them if the student has page views prior to your looking at the New Analytics.  This could help them isolate any potential problems with this new feature.  We can look at individual page views - only admins can.

Keep us posted.

 

Aaron

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